Reflections on Testing – Listening and Questioning

Man in suit drinking coffee.

When I started my first QA job, it was my third career. At that point I had been in IT (with a side of document control) and a help desk technician was my second career. Each position taught me something about myself and dealing with people. I learned how to deal with angry people by being calm, how large companies handle desktop machines, and what 24/7 up time means on your personal life.

I wasn’t a great listener.

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