Making Test Plans

“In preparing for battle I have always found that plans are useless, but planning is indispensable.” – Dwight D. Eisenhower

This seems like one of the most obvious parts for testing in QA.  After all, it’s our artifact in Agile and the testing process. Believe it or not, I still see this fundamental lost in testing teams. Why is that? Why do we need test plan anyways?

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Reflections on Testing – Listening and Questioning

Man in suit drinking coffee.

When I started my first QA job, it was my third career. At that point I had been in IT (with a side of document control) and a help desk technician was my second career. Each position taught me something about myself and dealing with people. I learned how to deal with angry people by being calm, how large companies handle desktop machines, and what 24/7 up time means on your personal life.

I wasn’t a great listener.

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