Reflections on Testing – Listening and Questioning

Man in suit drinking coffee.

When I started my first QA job, it was my third career. At that point I had been in IT (with a side of document control) and a help desk technician was my second career. Each position taught me something about myself and dealing with people. I learned how to deal with angry people by being calm, how large companies handle desktop machines, and what 24/7 up time means on your personal life.

I wasn’t a great listener.

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Why I Create Test Automation

When I started working in Quality Assurance, automation was not the driving force that it is today. It was becoming common, but Test Driven Development was the goal of software companies. Unit testing was king. QA tested applications manually and focused on the user interface and experience. It wasn’t until my boss told me to look at WATIR that I began thinking about automation.

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